This was a group project for a class where we had to design a portal for Pekin Insurance. The portal was to help the user with paying their bill, view their policy and insurance card, and to contact their agent. We had to transition to all virtual and remote work due to the Covid-19. We used a combination of in-person and remote surveys for user research. We designed the prototype using Figma, the client loved the refresh on their design and may end up implementing the research and design.

Problem

Pekin Insurance was looking to create a portal for their users to pay bills, view their policy and insurance card. They also wanted to get their policyholders to go paperless and move to the digital portal.

Role

Lead UX Designer

For this project, I was 1 of 4 UX students. I led the design team in creating a portal for policyholders to view their insurance plan and pay for it.

This project started right before the COVID-19 pandemic and we had to switch to a fully remote environment. 

Tools

  • Figma
  • Miro
  • Google Forms
  • Microsoft Teams
  • Zoom

Process

Prototype